Communication has been a great medium to connect with each other. People’s communication with people has always been there ever since languages were invented but communication between man to machine, machine to machine, and machine to man are new things for the future. This article explains you 7 latest technologies for the future of communication:
1. AI (Artificial Intelligence) Driven Customer Support
On day to day basis, everyone experiences call waiting while dialing customer support no matter how big the company is. The main reason behind this is the limited human resources for customer support service. It’s never even possible to have so many human resources to ensure no waiting time for customers.
Computer-based Artificial Intelligence, in its different manifestations, enables client assistance offices to accomplish more, subsequently improving the client experience. Chatbots, for instance, can deal with different inquiries immediately. This saves time and labor, just as helps the client address gives all the more effectively.
This is definitely the future project many companies are already working on.
2. Live Network
Well, this is a completely new idea which you might not have heard about. So, what I mean is in the corporate world today we are connected with each other through emails, calls, and applications but I am talking about a technology that may keep you live all time and when someone wants to reach you or you want to reach someone you can directly connect and communicate.
This is yet at the concept stage but with the technologies like 5G, IOT this is the future we all should look forward to.
3. Recognitive Calling
Automatic speech recognition is a technology that provides the ability for a person to interact with a computer application with their voice, thereby eliminating the need to input data using the keypad. For example, automatic speech recognition eliminates the need for callers to “press one” when they contact customer service. It does this by converting a person’s words into something a system can use, such as text or computer command.
In contact centers, Interactive voice response (IVR) systems use automatic speech recognition to enhance the customer experience.
4. Virtual Reality
Augmented Reality (VR) is computer-based visuals that give off an impression of being genuine, causing the client to feel they are drenched in their environmental factors. This climate is seen through a gadget known as a Virtual Reality headset or protective cap.
Facebook has been developing social VR for several years now and although it isn’t a common way of communication yet, it has a lot of potentials.
5. 5G Technology
5G is the fifth-era versatile organization. It is another worldwide remote norm after 1G, 2G, 3G, and 4G organizations. 5G empowers another sort of organization that is intended to associate practically everybody and everything together including machines, items, and gadgets.
With this technology communication would be the fastest and data transfer would be 20 Gigabits-per-second (Gbps) peak data rates and 100+ Megabits-per-second (Mbps) average data rates.
6. IOT (Internet of Things)
The Internet of things, or IoT, is an arrangement of interrelated processing gadgets, mechanical and computerized machines, articles, creatures, or individuals that are given remarkable identifiers (UIDs) and the capacity to move information over an organization without expecting human-to-human or human-to-PC cooperation.
This technology will make us not only connect with things in surrounding but have control manually or though AI technology.
7. Social Media
The reason this communication is on the list is that social media is present and would be the future too. It’s so easy to connect with people. The world is one family on social media. This networking and people’s presence is going to bigger day by day till almost everyone is connected.
Social media is a place people communicate their ideas, post their views & experiences. New technology updates are an addition to the features of social media platforms. This is definitely the future of communication.
Hopefully, 7 latest technologies for the future of communication brings you an idea of how the future of communication is going to be.