Conflicts are one of the most common scenarios in today’s competitive world. Conflicts can happen at family or public place or at office with colleagues. Who hasn’t faced a conflict in his life? The main reason for any conflict is disagreement between two or more persons. So, every conflict lies between ‘Yes’ and ‘No’. The best way to avoid them is, have a neutral conversation and agree to a common solution. At workplace if conflict happens within a team then it can be very annoying and unproductive. 10 effective ways to handle conflict in a team can play a vital role for team management at the workplace.
1. Talk to Both Parties
It is hard to understand complete story if it is one sided story, it could be biased. On the other hand, talking to both persons or both parties can give complete picture of the incident.
Many things can open up which may not be directly related but may be the reason for disagreement or conflict between them.
2. Be a Good Listener
Be patient; never be conclusive at the beginning due to person’s image in your mind. In a conflict anybody can be wrong or both can be wrong. Listening with patience is important to deal with any conflict. It gives clarity about the situation and one can understand individual’s responsibility towards it.
3. Be Fare and Neutral
Never be biased based on your favorite face or name or image of any person. Be neutral; advocate each side when they are right. Similarly, criticize each side when they are wrong. Instead of being judgemental be logical from both sides.
4. Find The Root Cause
Remember, when you are dealing a conflict then your main purpose is to reach to the root of the problem. Give opportunity to both sides to open up all the reasons that may have created conflict between them. Find out all the sub branches of reasons, it is going to be helpful for the future.
5. Make Hypothetical Analysis
Be hypothetical to give situations from each sides and know their opinion towards it.
6. Give Real Examples
Give real examples of good practices or negative impact of conflicts. Its very important that both persons or parties realize that conflicts are bad for both. Examples will help them visualize hypothetical situations.
7. Find Who is Liar
Sometimes its very difficult to understand the lies, people can be easily misguided. Digging out both side stories and analyzing points from both side can help to connect all open ends. You can understand who is lying and who is genuinely right.
8. Summarise It
Summarize the full incident in unbiased manner. Be clear to state your findings from the discussion. Both need to understand their faults and responsibilities.
9. Find Common Point of Agreement
Have a list of points from both sides and find what is common. If there is any common point between both then that is the path both need to move forward. In case there is no common point then keeping in mind about the project or task decision should be taken without being partial.
10. Make Rules to Avoid Conflicts
Friendly patch up is the best way however, sometimes it may not be possible or feasible. Making common rules and drawing lines are important to proceed with the work without conflict. Knowing boundaries and rules can be helpful to have solutions at each step.
Hope the above 10 effective ways to handle conflict in a team can help you to resolve conflict within your team. Please do write your feedback and suggestions in the below comment section.